![]() To check whether the password reset was successful, you must check the administrator email. ![]() Note: A temporary password can be requested only once per minute from a single Symantec Endpoint Protection Manager console.įor security reasons, entries are not verified on the server. This method does not work for any administrator accounts that authenticate by using either RSA SecurID authentication or directory authentication. Note: You can use this method to reset a password only for the administrator accounts that authenticate by using Symantec Management Server authentication. A password is reset by sending an email that contains a link to activate a temporary password. If you have system administrator access rights for a site, you can allow your administrators to reset passwords. Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory. Setting up authentication for administrator accounts ![]() Resetting the administrator user name and password to admin For more information, see the knowledge base article, How to setup a SEPM administrator account to use your Active Directory authentication. You must use a new Administrator account to use Active Directory authentication. Important Note: For the Symantec Endpoint Protection Enterprise Edition, do not use the admin account when setting up Active Directory Authentication. The default lockout period is 15 minutes. Note: If the account has been locked out due to repeated logon attempts, the resetpass.bat tool does not unlock the account. ![]() Double-click resetpass.bat. The password is reset to admin.Ĥ. Go to the \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.ģ. On the computer that runs Symantec Endpoint Protection Manager, start Windows Explorer.Ģ. Note: If you change the admin account name to something other than admin and then run resetpass.bat, it changes the account name back to admin.ġ. You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account. The Symantec Tool is a batch file located in the following path “C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools” ![]()
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